FAQ

What currency are the prices do I see in the site?

Currency is based of the country you are shopping in. On the top right hand corner of the page, you will see a currency converter and you can choose how the prices convert based on your location. 

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 7-10 days.
Tracking numbers will be updated 2-3 days after your order has been SHIPPED.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee if the product is defective or damaged. Please use our contact page or email us at info@mavenjewelry.co and we will give you the next steps you need to do to start the return process. 

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

Yes! you are able to cancel your order. Because we customize your jewelry, you must do this within the 12 Hour timeframe from when you placed your order. 

I have entered an incorrect address what do I do now?

If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your life easier, and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks. You can contact us at Info@mavenjewelry.co